Frequently Asked Questions

Suzanne’s Victorian Tea Room is for adults and children age 12 and up.  We are open every Thursday through Sunday at 11:30am - 1:30am and 3:00pm - 5:00pm  Reservations are required.  Please call or text 978-855-4345 to check availability. 

 

Menu

Menus change monthly, please see our Menu Selection section. We serve a full High Tea Luncheon.

This includes:

  • Tea of course! Click here to view our monthly tea selections.  Each guest will have their own individual, re-fillable teapot.  In the case of 2 or more guests ordering the same tea, they will have a large teapot to share.

  • An individual seasonal fruit cup with one of our homemade toppings.

  • Rosebud shaped scones with our homemade Devonshire crème and Wilkin & Sons imported jams

  • Tea bread

  • 3 different Tea Sandwiches or Canapes for each guest (will never include seafood)

  • 2 different desserts for each guest.


 

Vegan/Vegetarian/Gluten Sensitivities/Dietary Restrictions

For vegetarians and those who require gluten free options we offer a vegan scone, our house salad in place of sandwiches and vegan or GF desserts.  There is an additional $6.00 charge to each modified meal.

 

Food Allergy Warning:  Although we do our best to keep food separate, we cannot accommodate severe allergies, nor guarantee against cross-contamination.

 

No additional food may be brought into the tea room.  If you require a cake for a special event, please let us know so we can help you decide on a scrumptious option to fit the occasion.  If someone in your party has a severe dietary restriction necessitating bringing in their own food, they will be charged the regular luncheon cost.  Please be aware that we are not permitted to use candles (for birthday cakes, etc.).  We are in a very large old building and no open flames (no matter what size) are allowed.

Alcohol

We do not serve alcohol.  However, you may bring and serve your own spirits.  This must be disclosed when you make your reservation so we can include the proper glasses at your place settings.  There is a $25.00 uncorking fee.  If you would like orange juice for mimosas please let us know in advance.  We will provide this in a crystal pitcher for an additional $8.00.

 

Hours of Operation

We are open Thursday through Sunday with sittings at 11:30am-1:30pm and 3pm-5pm.

 

Seating and Capacity  

Our tea room is one 720 sqft room with 4 tables; 1 table that seats up to 5, 1 table that seats up to 6, 1 table that seats up to 8, and 1 table that seats up to 10. Our total capacity is 29 guests. Because we are small and all guests are in one room, we have European seating.  This means that you may be seated at a table with other guests, but your party will never be separated. Camaraderie is encouraged. If you prefer your own table, please let us know when you make the reservation.  We will do our best to accommodate you.  However, if the tearoom is otherwise full, there may be an additional charge for a private table.

 

Cost

The cost for the Afternoon Tea Luncheon is $29.00 per guest, plus 6.25% meal tax.  Gratuities are not required but appreciated, (except for private parties when additional staff may be required, 18% gratuity will be included in the total cost of the event.)

We do not split meals and due to the fact that we are a two-person operation, we are not able to make any last minute menu changes.

Please let us know at the time of your reservation if anyone in your party has a food allergy or sensitivity requiring modifications to their luncheon.  Please ask each one of your guests before calling as guessing often causes misunderstanding that we will likely not be able to fix.

Payment

No deposit is necessary to book a reservation for a visit to the tea room unless requested.  However, we will require a credit card number in the event of a no-show situation.  A 50% deposit for private parties is required at the time of the booking (room fee plus estimated meal cost).  

We accept cash and credit cards, but cash is preferred.  We do not accept checks. Although your merchandise and meal cost will have separate receipts, your credit card will be charged once for both.  If you wish to include gratuity, it must be added before your credit card is processed. 

Reservation changes or cancellations:

When you make your reservation we will ask you for your credit card number in the event of a no show situation. We do not store credit card numbers.  All records of credit card numbers are deleted and/or shredded.  

 

A few days before your reservation you will receive an email or text confirming the date, time and number of guests.  Please respond within 24 hours of receiving your confirmation email so we will know there are no changes to your reservation.

 

If you confirm your reservation but do not show up, we will charge your credit card for all luncheons that were prepared for your party, including extra costs for those with dietary restrictions.

 

Please give us as much advance notice as possible if you need to cancel or reschedule your reservation.  This will allow us to call the next person on our wait list. ​If you cancel your reservation less than 24 hours before your visit, we reserve the right to charge your credit card for the full amount due.

Adding guests to your reservation / Removing guests from your reservation

Any changes to your reservation must be made at least 24 hours before your reservation.  We will do our best to accommodate you but it will depend on seating availability.

    

Decreasing the number of guests in your party:  We prepare food just before you arrive, based on the number of people in your reservation.  Changes require at least 24 hours notice.  If you have no shows in your party at the last minute, we will include the cost of the no shows in your bill.  This includes any additional costs for modifications to meals due to dietary restrictions.  You have the option of having these extras served during your visit or packed to go.

 

Early Arrival

Before your sitting we are very busy preparing your meals and setting up tables so everything will be perfect for you. If you arrive early, please have a seat on the chairs and benches in the hallway outside the tearoom.  As there are artists at work on their crafts, please use your inside voice and refrain from speaking or laughing loudy.

 

It is very important that you and your guests arrive on time. 

Our tea room is not just a place to have lunch.  It is an experience.  In order for everyone time to fully relax and enjoy a reprieve from daily life, we ask that you and your guests arrive to your seating on time.  Our European seating makes serving the entire room of guests at the same time necessary.

 

Dress Code

We do have a dress code and encourage everyone to wear something that makes them feel as comfortable and elegant as our tea room will!  No jeans, athletic shoes or sweatshirts please.  If you have your own period costumes, please wear them!  

 

Most important to us during your visit is that you feel like you have stepped back into a more elegant time in history.  Many things are put in place to achieve this; including the music, décor, period-dressed staff, beautiful linens, and tableware; some that is no longer used today.  Please do not hesitate to ask questions.  The owner will make every effort to speak with each party.

 

In order to fully realize this we ask that cell phones be silenced and that you do not spend your time with us texting excessively.  We love that you want to share your experience with others but please try to keep the “step back in time” atmosphere alive for everyone, as you only have about 2 hours to enjoy the reprieve from modern life. 

 

 

Decorum

Given our intimate atmosphere, and the fact there may be artists working in surrounding studios, we ask that you use your Victorian lady’s voices while in the tea room.  Keep in mind that others may overhear your conversation so please no vulgarity, swearing or outbursts.  You will receive “the look” for the first offense.  If it continues, you may be asked to leave and your credit card will be charged the full amount of the sitting. This is just common sense and courtesy.

Hats

Included in your visit, free of charge, is the use of Victorian-style hats for women and men.

They are sanitized weekly, but for those who are uncomfortable wearing a hat that someone else has, we offer light hair covers to put on first.  Please feel free to bring your own hat if desired.

 

 

Access and Parking 

We are handicap accessible and we are able to accommodate wheelchairs. There is plenty of parking in front of our building except for the first Saturday of the month, when all of the artists’ studios are open to the public.  

 

 

Directions

We are located on the 5th floor of The Western Avenue Studios (122 Western Avenue, Lowell, Massachusetts), which is a community of over 300 artists.  The artists’ studios are open to the public on the first Saturday of every month, year round. If you make a reservation for one of these Saturdays, please be aware that hallways can get noisy with people perusing the artists.

 

Very often GPS systems will take you to a Dunkin Donuts instead of our building because, although there is no access, our building is behind it.  For this reason, it is very important to follow directions on our “Visiting the Tea Room” tab.  

 

Equally important are the directions once inside the building.  There is an elevator just inside the door which will take you the 5th floor.  There is very little signage to the tea room per the building policy.  The reasoning for this is:  if all artists put up directional signs, you would not see ours because there would be so many.  The tea room is yards beyond the elevator

 

 

Vintage “Niceteas” Shoppe

Within our tea room, all around you, will be vintage and antique (along with some new & some homemade) items for sale.  Feel free to peruse our displays and open our cabinets and during your visit.  If you find something you like, please either place on your table or give it to a staff member for wrapping and bagging.  If you are looking for something in particular and don’t see it, ask a staff member.  We may have it at another location. Merchandise is billed separately. 

 

Gift Cards

We have beautiful gift cards which you may purchase via phone, in person or online.  They may be printed or sent by post.  They will include taxes and a gratuity may be added by request.

Donations to the Tea Room

So many of us are downsizing and don’t know what to do with all the beautiful things that were passed down to us?  The kids don’t want anything that doesn’t come from Ikea, and you know their worth but can’t be bothered to try to sell them.  We are a bit overrun with what we need but we will accept donations of exceptional pieces, however, they must be English and have no damage.  Specifically we could use teacups with matching dessert plates.  Since we are a new small business, trying to stay in business, we rarely purchase china.  Please do not bring your beauties with you.  We will be too busy attending to you and our other guests to look at them. Instead, please make an appointment and send pictures.

 

Children

Once you visit our tea room you will instantly understand why we do not allow children under the age of 12. It is not a matter of their behavior but more because we don’t believe they will enjoy themselves.  Everything in the room is delicate and we don’t want you to spend an otherwise relaxing visit, constantly telling them not to touch something.  That’s not fun for anyone.  However, we do have the option of private children’s tea parties custom created for fun for their age group.  

 

PRIVATE TEA PARTIES

All private tea parties are held at 3pm.

 

Adult Private Tea Parties

Adult tea parties for special occasions such as birthdays, showers or get-togethers include a 5-10 minute talk on your choice of an appropriate Victorian topic (What is was like to be a wife or mother in Victorian times, the history of the tea party, Victorian fashion, etc.) and a parlor game, materials included. The menu will be our normal monthly menu unless otherwise specified, which may include additional cost.  The room rental fee is $600 plus $29.00 high tea luncheon per guest.  Minimum number of guests for a private event is 12, maximum is 30.  A 50% deposit for the total estimated cost is required at the time of booking.  The deposit is refundable or transferrable if cancelled or postponed one week before the event.  If cancelled less than one week before the event, the deposit is not refundable.

Children’s Private Tea Parties

Our tea room may be rented for private parties for children ages 6 and up.  All children must be accompanied by an adult.  We offer fun instructions on basic table etiquette, and your choice of age appropriate activities and games, such as painting their own tea cup to take home, materials are included in room rental fee.  Room rental fee is $700 (additional staff will be required) plus $12 children’s menu and $29.00 for adults.  Minimum in attendance is 8 plus accompanied an adult (16 total).  A 50% deposit for the total estimated cost is required at the time of booking.  The deposit is refundable or transferrable if cancelled or postponed one week before the event.  If cancelled less than one week before the event, the deposit is not refundable. 

We now do VINTAGE WEDDINGS

We pride ourselves on knowledge of all that is needed to give you a truly exquisite vintage wedding.  Like parties at our tea room, it will be an event your guests will talk about for years to come! After an extensive questionnaire, we can assist you with details; or plan, orchestrate and execute one of the most important days of your life, beginning to end.

Talks

We are available for talks on Victorian topics at your own venue. We do not provide refreshments.

Inclement Weather

In the event of inclement weather, the determination to reschedule your reservation will be made by 6:00pm the evening before. We will contact you by email or by phone to let you know. If you do not hear from us, assume we will be open for business. If you feel that it would be unsafe to travel, let us know as soon as possible. You may reschedule at no charge by 6pm the evening before. If you are a no-show and you do not contact us by 6pm the evening before, we reserve the right to charge your credit card for the meals that were prepared for your party.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

© 2019 Suzanne's Victorian Tea Room & Shoppe

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